A water supply pipe runs underground and connects your property to the fresh water supply, providing your entire home with clean water to use. With your water supply pipe being out of sight, its condition can often be overlooked which could lead to issues if the state is poor. In most cases, the water pipe was installed when the home was first built and has not been replaced since, meaning the condition has had the chance to significantly deteriorate. For older properties with an outdated water supply pipe, it may not be able to supply the quantity of modern devices such as washing machines and dishwashers.

Whether you need leak detection after noticing some pooling outside your home or want to check the pipe in your new home, knowing who is responsible for the water supply pipe and where to turn can help you get it sorted quickly.

Who is responsible for the water supply pipe if there is an issue?

There are two main groups who are responsible for water pipes. The water company, and the homeowner.

The water company are responsible for water pipes and infrastructure on public land, up to the external stop tap. This is where your home connects to the network. The water company look after water meters too, whether they’re inside or outside your home.

As the home-owner, you are responsible for repairing and maintaining any pipes connecting your home to the water company network. If you’re a tenant, you’ll need to check with your landlord to find out which of you is responsible. This includes pipes running inside and outside the home, within the property boundary. The external stop tap usually marks the edge of the boundary.

Dealing with problems in your water supply pipe

If you have found the source of the problem to be within your boundary, sourcing a professional to attend your issue will be your responsibility. Here at Hamblin Watermains, we specialise in leak detection and repair, providing an effective service for long lasting solutions. Our engineers travel in fully equipped vehicles and are trained to quickly access the pipe and deal with a variety of issues.

Should you find yourself needing a new water supply pipe implementing, we are able to provide you with a fixed price quote for this. A Contracts Manager will attend your property to carry out a free of charge site survey and recommend the best approach. We use a thrust bore mole to insert the pipe as this avoids causing as much disruption to your garden or driveway.

To speak to an expert about your situation, do not hesitate to get in touch to discuss your issue and ask any questions you may have. We will respond in a timely manner to ensure you get the help you need and work to your convenience, making the process as plain sailing as possible.